Terms of Service

SECURITY & COMPLIANCE
The TMHub

Last Updated: January 1, 2026

The TMHub is committed to protecting the confidentiality, integrity, and availability of customer information. This page outlines the administrative, technical, and operational safeguards implemented by The TMHub LLC in connection with the operation of The TMHub platform.

1. Security Philosophy

The TMHub is designed for legal professionals. We recognize that our customers manage confidential and sensitive information. Security and data protection are foundational design principles of our platform.

Our security program is structured around:

Access control

Data protection

Infrastructure security

Operational safeguards

Monitoring and incident response

2. Data Encryption
2.1 Encryption in Transit

All data transmitted between users and The TMHub platform is encrypted using Transport Layer Security (TLS). HTTPS is enforced across the platform to prevent interception and unauthorized access during transmission.

2.2 Encryption at Rest

Customer data stored within production systems is protected using industry-standard encryption mechanisms provided by infrastructure providers. Encryption keys are managed using secure cloud infrastructure practices.

3. Access Controls
3.1 Authentication

Access to The TMHub platform requires authenticated login credentials. Authentication mechanisms are implemented using secure identity management systems. Multi-tenant isolation is enforced to prevent cross-account access.

3.2 Role-Based Access Control

Access to customer environments is restricted based on account permissions. Users can only access data associated with their organization.

3.3 Internal Access Restrictions

Access to production systems is limited to authorized personnel with a legitimate operational need. Administrative access is restricted and controlled through secure authentication methods.

4. Infrastructure Security
4.1 Cloud Hosting

The TMHub operates within reputable cloud hosting environments designed with physical, environmental, and network security controls.

4.2 Network Security

Firewall protections, secure networking configurations, and private network segmentation are implemented to restrict unauthorized access to production databases and systems.

4.3 Database Protection

Production databases are not publicly accessible. Direct database access is restricted to authorized systems within secure network boundaries.

5. Data Isolation

The TMHub uses a multi-tenant architecture with logical data isolation mechanisms designed to ensure that one customer cannot access another customer’s data.

6. Backup and Business Continuity
6.1 Data Backups

Customer data is backed up on a recurring basis using automated processes. Backups are maintained in secure environments to protect against data loss.

6.2 Disaster Recovery

The TMHub maintains procedures designed to restore system functionality in the event of infrastructure failure or data loss incidents.

7. Monitoring and Logging

The TMHub maintains system logging and monitoring practices designed to detect:

Unauthorized access attempts

System anomalies

Operational failures

Security-related events

Access logs and security-related events are reviewed as part of ongoing operational oversight.

8. Incident Response

The TMHub maintains internal procedures to address security incidents. In the event of a confirmed material security incident affecting customer data within our systems, affected customers will be notified without unreasonable delay, consistent with applicable law and contractual obligations.

9. Subprocessors

The TMHub relies on carefully selected third-party service providers to deliver infrastructure, hosting, and related services. These providers are contractually required to implement appropriate security safeguards.

10. Data Protection and Privacy

The TMHub processes customer data in accordance with:

Its Privacy Policy

Its Terms of Service

Applicable U.S. privacy laws

When acting on behalf of law firm customers, The TMHub operates as a service provider or processor and processes data in accordance with customer instructions.

11. Compliance and Certifications

The TMHub currently operates as a growth-stage SaaS platform and does not maintain SOC 2 certification at this time. However, the platform is designed in alignment with widely recognized security best practices and incorporates commercially reasonable safeguards appropriate to its scale and customer base.

As The TMHub grows, its security and compliance program will continue to evolve.

12. Customer Responsibilities

Customers are responsible for:

Maintaining strong account credentials

Restricting access to authorized personnel

Verifying deadlines and official records

Maintaining independent professional safeguards consistent with legal obligations

The TMHub is a workflow platform and not a substitute for independent professional controls.

13. Contact

Security-related inquiries may be directed to:
info@thetmhub.com